REALTYNA - SALES DEPARTMENT

Last update: Nov. 1st, 2019

Contents of this Manual are applicable to the WPL Booking Add-On. Details of this Manual may be different based on the customizations you have or your software.

Overview

The WPL Booking add-on is an additional feature of WPL by which visitors are able to book properties online. In WPL, visitors are able to see a list of properties and view the details of those properties. The Calendar Add-on provides visitors with more information about booking vacation rental properties, the price and the occupied/available dates. The Booking Add-on enables them to book the properties based on that information.

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Installation

Please notice that Booking Add-on works only when Calendar add-on is available.

There are two ways to install the add-on:

1. Installing the add-on directly from the WPL Backend

2. Downloading the package from Billing and installing it through the WPL Backend

Installing the Add-on Directly From the WPL Backend

To install the add-on directly from the WPL backend, in the “WPL Add-ons” box, enter your billing credentials, then from the list, click on the installation package.

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Downloading the Package From Billing and Installing it Through the WPL Backend

After you download the package from your billing account, enter your billing credentials to the billing fields, and select the package from “Select Your File”. It will be installed.

Configurations

When the installation finished, to set the configurations, from WPL go to Settings -> Booking tab. You are able to set the policies and settings in this section.

Booking Settings

In the Booking Settings, you can set the Booking Payment options.  The options are: Disabled (no need to pay at the moment of booking), Required (payment to be made online when booking) or Optional (client can decide whether to pay at the time or not). 

You can also set the Payment Percentage that should be made online at the moment of booking. By default, it is set at 50%. 

There is a box called Payment Description which will appear as a description during the payment process of booking a property.

The Booking Confirmation drop down is used to set whether the booking should be confirmed automatically (Request will be confirmed automatically if payment is done), or if the agent needs to confirm the booking (Request will confirmed by the agent manually).

Cancellation Policy

In the Cancellation Policy, you can setup several policies should the visitor decide to cancel the booking. These policies will appear when the visitor is inquiring.

Each property can have a Cancellation Policy which is set by the agent/admin when adding the property.

The admin can setup as many different policies as needed.

Pet Policy

In the Pet Policy, you can setup several policies in the event the visitor has pet(s). These policies will appear when the visitor is inquiring.

Each property can have a Pet Policy that is set by the agent/admin when adding the property.

The admin can setup as many different policies as needed.

Booking a Property

When a vacation rental property is added, the booking module appears as a module, providing users with two fields:  The Check-in and the Check-out date when booking a property. After choosing the in/out dates, the visitor can then click on “Check Availability”. This will show the price and an “Inquire” button to place the order, if the property is available in the chosen period of time.

After clicking on the “Inquire” button, if the “Booking Confirmation” setting is set to “Manually be Confirmed by the Agent”, an email will be sent to the respective agent containing information about the booking request. However, if Automatic Confirm is set as Booking Confirmation, the visitor will be redirected to the next page, in which information about the Cancellation Policy, Pet Policy, Terms and Conditions and other information about booking the property appears.

After clicking on “Inquire”, the visitor will be redirected to a payment page, in which the order can be placed as the final step.

After making the payment, the order will be placed and an email will be sent to the respective agent.

Managing Bookings

From the WPL Backend, the agents/admin can go to the WPL -> Booking Add-on to manage the booking requests. A list of their bookings appears, the dates, status, price, etc. From the panel, the agents/admin can contact the customer, confirm/unconfirm the request, view details of request, remove the request etc.

View Details box:

Advanced Settings

Providing Access for Agents

To provide access for a specific user or agent, please go to WPL -> User Manager. Then click on the “edit” button and check the “Booking” checkbox.

Extra Fields

 To add an extra field to the inquiring form, you will need to add a field to the Booking tab in Flex.

Note:  The “Booking Feature” field shows an optional additional fee.