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Standard SLA | Plus SLA | Premium SLA | |
|---|---|---|---|
Cost | $50/month | $500/month | $1500/month |
Support AI Bot Access | |
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Support via Tickets |
|
|
|
Ticket Response Time | 5 Business Days | 3 Business Days | 1 Day |
Max. Resolution Time | Up to 7 Business Days | Up to 4 Business Days | Up to 3 Business Days |
Account Handler Allocation | ❌ |
|
|
Zoom/Call Meetings with Account Handler | ❌ | 2 hours per month | 5 hours per month |
Webmaster Service for issues outside of Standard SLA | ❌ | 2 hours per montn | 7 hours per month |
Answering Development Questions | ❌ | ❌ |
|
Configuring Third Party Hosting | ❌ |
|
|
Third Party RESO Web API | ❌ | ❌ |
|
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Note: The contents of this document may change without prior notice. |
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For all purchased products, 3 months of support Standard Support is included with terms and conditions outlined in this document.
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